Privacy policy
Privacy Policy
Last Updated: 07-01-2026
At CouplesBrain.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website and counselling services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Full name
Email address
Phone number
Country or location
Date of birth (if required)
Information you provide when booking appointments
Health Information
If you choose to receive counselling services, we may collect information relating to:
Mental health concerns
Relationship challenges
Medical history (where relevant)
Session notes maintained by your therapist
This information is treated as confidential and handled with the highest level of care.
Website Usage Information
We may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on our website
Cookies and similar technologies
2. How We Use Your Information
We use your information to:
Schedule and manage appointments
Deliver counselling services
Respond to enquiries
Improve our website and user experience
Process payments
Send appointment reminders
Provide customer support
Comply with legal obligations
Prevent fraud and protect our services
We only collect information necessary to provide our services effectively.
3. Confidentiality
Your counselling sessions are confidential.
We do not share your personal or therapy information unless:
You provide written consent.
Disclosure is required by law.
There is a serious risk of harm to yourself or others.
Child protection or safeguarding laws require disclosure.
A court order or legal authority requires it.
Our therapists follow professional ethical standards regarding confidentiality.
4. Cookies
Our website may use cookies to:
Improve website performance
Remember user preferences
Analyse website traffic
Enhance user experience
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information, including:
Secure website encryption (SSL)
Password-protected systems
Restricted access to client information
Secure storage of client records
While we strive to protect your information, no internet transmission or electronic storage method is completely secure.
6. Third-Party Services
We may use trusted third-party providers for services such as:
Payment processing
Appointment scheduling
Email communications
Website hosting
Analytics
These providers only receive information necessary to perform their services and are expected to maintain appropriate security and confidentiality standards.
7. Data Retention
We retain personal information only for as long as necessary to:
Provide counselling services
Maintain clinical records
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable
Request a copy of your information
Restrict or object to certain data processing activities
To exercise these rights, please contact us using the information below.
9. Children's Privacy
Our services are primarily intended for adults.
Where counselling services are provided to minors, parental or legal guardian consent may be required in accordance with applicable laws.
We do not knowingly collect personal information from children without appropriate authorization.
10. International Users
If you access CouplesBrain.com from outside the country where our services are operated, your information may be processed and stored in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page along with the updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
CouplesBrain
Email: info@couplesbrain.com
Website: https://couplesbrain.com
By using CouplesBrain.com, you acknowledge that you have read, understood, and agree to this Privacy Policy.